NCPR: All stop! but you come


Pinku, who promotes Credit cards, calls me  and I like it. she is nice and informs of the nice deals.  In a few days, Rinku, minku, tinku, chinku, junku……. started calling with offers I don’t want. Though I miss Pinku I had to register my number with NDNC  (National Do Not Call) Registry.

Do Not Disturb

To curb the menace of  minku, tinku, chinku, junku  but allow Pinku,  TRAI has notified “The Telecom Commercial Communication Customer Preference Regulations, 2010”. All the provisions of regulations come into force from 27th September, 2011.

NCPR (National Call Preference Registry)

The Telecom Commercial Communications Customer Preference Portal  or NCPR is a database containing a variety of information prescribed in the new Regulations.

Telephone, Mobile  Customers can choose from Two categories
1. Fully Blocked Category
2. Partially Blocked Category

Fully Blocked Category: Customers who do not want any unsolicited Calls/ SMS from telemarketers can either call 1909 to register or can write  “START 0”  and send SMS to 1909.

Partially Blocked Category:  Customers can block all unsolicited Calls/ SMS except SMS from the opted preferences.

There are at present 7 categories of Preferences one can choose from

Banking/Insurance/Financial Products/Credit Cards-1,
Real Estate-2,
Education-3,
Health-4,
Consumer goods and automobiles-5,
Communication/Broadcasting/Entertainment/IT-6,
Tourism-7.

If I want to recieve SMS from Pinku (Credit Cards) then I have to write “START 1” and send SMS to 1909   or need to call 1909.
If you want to recieve SMS from Minku(Real Estate) and Tinku(Health) then write “START 2,4” and send SMS to 1909   or  call 1909.

On successful registration, we will receive an SMS confirming exercised options and a Unique Registration Number within 24 hours. The registration will be effective within 7 days of placing the request with the service provider.

We can check the status of our registration by clicking on “Customer Registration Status”.

WHAT IF MINKU CALLS:

If we receive UCC(unsolicited commercial calls) or messages after 7 days, then we need to register a complaint with the service provider within 3 days of receiving the UCC by calling 1909 or sending SMS to 1909. We will have to provide the telephone number or header of the message from where the call or message has been received along with the date and time.

For complaint through SMS, customer has to send SMS COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm to 1909. Where XXXXXXXXXX – is the telephone number or header of the SMS, from which the UCC has originated.

Service Provider will take action on complaint and inform the complainant within 7 days of lodging of complaint. registration status of his complaint  can be checked through the link “UCC Complaint Registration Status”.

Further, all commercial calls or SMS except the transactional SMS will be sent to us only between 9 AM and 9 PM.

Hope Silku who also sells credit cards does not call!

Read more at http://nccptrai.gov.in/nccpregistry/index.jsp

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